|
It's so simple to start receiving online orders through your website's virtual menu:
|
|
Q.
|
I already have a website, why do I need your services?
|
|
A.
|
Most of restaurants' websites are for branding only without e-commerce capabilities
or online delivery features. We can add a "Plug In" to your website enabling your
customers to order food online using the best technology and most secure billing
process on the Internet. Our solution is easy to implement and costs $59/month,
flat rate.
|
|
Q.
|
I don't have a website yet, can you help me?
|
|
A.
|
Yes, sure! We need you to buy a domain name for your restaurant and we will redirect
your customers to your website using our platform and offer your online menu. It
is as simple as it sounds!
|
|
Q.
|
We closed a deal with Internet designers to built us a website, can you still help?
|
|
A.
|
Sure, we will work together with your designer in order to offer a website that
will serve your brand and will be an e-commerce site with online ordering system
as well. Please forward this link www.eDiningSolutions.com
to your designer and register. (Click on registration will take to the registration
form)
|
|
Q.
|
I already have an online menu service but it costs me a lot of money each month,
can we still do business together?
|
|
A.
|
Yes we can. We offer the best deal for restaurants with a simple $59/month flat
payment. We view ourselves as service providers and believe it does not make sense
for you to pay extra money and commission for such a service.
|
|
Q.
|
How do I get the orders at my restaurant?
|
|
A.
|
|
There are two possible ways to transfer the orders to your restaurant:
|
|
1. You can see the order online on any computer with Internet access at your restaurant.
|
|
2. Via fax machine / email (after we send you the order, our automated IVR system will call
your restaurant automatically to verify that you received the order).
|
|
|
Q.
|
How do I charge my customers?
|
|
A.
|
|
There are two options:
|
|
1. You can have the credit card information sent to you to process it by yourself.
|
|
2. We are integrated with Authorize.Net to allow you the option to process credit
cards in real time. In order to use this option you need to create an account with Authorize.Net and
there is an additional monthly payment of $8 for the service.
|
|
|
Q.
|
Can the customers add tip to their orders?
|
|
A.
|
Sure, before the customer checks out, they can add the tip to their shopping cart.
|
|
Q.
|
Why is the service just $59/month?
|
|
A.
|
We think that in this economy it is essential for every restaurant to have such
a service and we have confidence that at this price point, restaurants will use
our affordable technology platform to reach out to their customers.
|
|
Q.
|
Who is the owner of the customers' database?
|
|
A.
|
You own the data of your restaurant customers. It is part of your $59/month.
|
|
Q.
|
Do you offer marketing solutions as well?
|
|
A.
|
Our technology platform is designed to support SEO "Search engine optimization"
to promote your restaurant and menu on Google's search engine. We can also advise
you concerning many online strategies you can use to grow your customer base.
|
|
Q.
|
Do I need to be a programmer in order to do it?
|
|
A.
|
There is no need for you to be a programmer. The advantage of our system is that
it is easy to use and we take care of all the programming .
|
|
Q.
|
Do I need to buy software or hardware?
|
|
A.
|
You do not need to invest in software of hardware. Our system is Internet based
and will work regardless of your current computer system.
|
|
Q.
|
Can I set a lunch menu, dinner menu, special offers etc.?
|
|
A.
|
Our menu management approach is very dynamic and flexible and has been tested by
thousands of restaurants. You can create categories, hours, days and so forth. For
instance, you can limit the lunch menu to Monday through Friday, 11:00 to 16:00
or create Happy Hours etc.
|
|
Q.
|
How do I update or change my menu?
|
|
A.
|
Initially, we will do it for you - please send us am email with the desired changes.
Soon we will open the menu platform to you and you will be able to do it yourself.
|
|
Q.
|
How long does it take from sign up to start selling online?
|
|
A.
|
This depends on your urgency and on our backlog. On average, it takes about one
week.
|
|
Q.
|
How do I need to send you my menu?
|
|
A.
|
It is best if you can send a PDF or Word file to
info@ediningsolutions.com.
|
|
Q.
|
What about customer service?
|
|
A.
|
We offer you customer service 24/7 with respect to restaurant or order information
|
|
Q.
|
How do I change or update the menu?
|
|
A.
|
You will email (info@ediningsolutions.com)
or fax our customer support the changes and they will update your menu for you.
|
|
Q.
|
Do I receive reports of the orders?
|
|
A.
|
Yes, you can see your reports on-line anytime. Our representative will provide you
with the access information.
|
|
Q.
|
How do you charge me the $59 per month?
|
|
A.
|
Once your menu is online, we will charge you for the first month of service using
your credit or debit card. If the launch of your on-line menu occurs after the first
of the month, we will prorate the payment.
|
